Patients Rights

Care

  • Patients have a right to receive treatment irrespective of their type of primary and associated illnesses, socio-economic status, age, gender, sexual orientation, religion, caste, cultural preferences, linguistic and geographical origins or political affiliations.
  • Right to be heard to his/her satisfaction without the doctor interrupting before completion of narrating their entire problem and concerns.
  • Expectation from the doctor to write the prescription legibly and explain to the patient on the details on dosage, dos & don’ts & generic options for the medicines.
  • They have to be provided with information and access on whom tocontact in case of an emergency.

Confidentiality and Dignity

  • Patients have a right to receive treatment irrespective of their type of primary and associated illnesses, socio-economic status, age, gender, sexual orientation, religion, caste, cultural preferences, linguistic and geographical origins or political affiliations.
  • Privacy during examination and treatment
  • Protection from physical abuse and neglect
  • Accommodating and respecting their special needs such as spiritual and cultural preferences.
  • Right to confidentiality about their medical condition.

Preferences

  • Right to information from the doctor to provide the patient with treatment options, so that the patient can select what works best for him/her.
  • Right to confidentiality about their medical condition.

Right to redress

  • Patient has the right to justice by lodging a complaint through an authority dedicated for this purpose by the healthcare provider organisation or with government health authorities.
  • The patient in addition has the right to appeal to a higher authority in the healthcare provider organisation and insist in writing on the outcome of the complaint.
  • The patient has the right to a fair and prompt hearing of his/her concern.